RETURN, REFUND AND CANCELLATION POLICY

This Return, Refund and Cancellation Policy (this “Policy”) provides the terms regarding returns, refunds, and cancellation of your order. By ordering products from this website, you consent to the terms of this Policy.

RETURNS AND CANCELLATIONS

You can cancel an order at any time up to dispatch by calling our customer service or raising a cancellation request on this website. Any amount already paid by you will be refunded if you cancel before the order has been dispatched. Once the order has been dispatched by Kitab Ghar (“Kitab Ghar”), it cannot be cancelled.

If Kitab Ghar suspects any fraudulent transaction that violates the terms and conditions of using this website, your order(s) may be cancelled at our sole discretion.

In case of any unforeseen circumstances that may impact the delivery of order(s), Kitab Ghar will contact you within 2 business days to address the issue.

Due to the perishable nature of our products, we will not accept any returns/replacements unless the product is unopened and in the same condition as received. Only in the case of wrong or damaged product delivery will the order be eligible for a refund as per the scope of this policy. Requests for return/replacement must be raised within two (2) days of order delivery.

REFUNDS

Your order will only be eligible for a refund if the product is broken, leaking, puffed, or expired, rendering the product unfit for use.

If your order qualifies for a refund, you must raise a refund request within two (2) calendar days of delivery. Relevant proof/photographic evidence will be required to be submitted along with your refund request. Kitab Ghar will not be able to process your refund request without sufficient proof.

If the order is lost or undelivered to your delivery address within the timelines prescribed in the Shipping Policy, Kitab Ghar will refund the complete order amount, including any shipping charges if paid online.

Once your refund request is approved, the refund will be processed within [7-10 business days] to the original mode of payment.

While we take care to deliver your product(s) in the best possible manner, there may be times when you receive the product(s) with minor dents or scratches. It is hereby clarified that minor dents or scratches, including slight indentations or creasing in a shipping carton, which do not render the product unfit for use, will not be eligible for refund.

You understand and agree that certain cleaning products may require specific storage conditions, and you may be required to follow certain instructions as mentioned on the packaging of the product. You are required to adhere to these instructions to enjoy the product in its best form and prevent spoilage or contamination. Products stored or used contrary to such conditions and instructions shall not be eligible for return, replacement, or refund.

CONTACT US

If you have any comments or questions regarding this Policy, you should contact Kitab Ghar at kitabghar@gmail.com.

POLICY IMPLEMENTATION AND REVIEW

The Policy will be implemented and reviewed by Eldorado Oils from time to time. Kitab Ghar reserves the right to amend, abrogate, modify, and rescind/reinstate the entire Policy or any part of it at any time. Changes and clarifications will take effect immediately upon their posting on this website. The continued use of this website following the posting of any such modifications to this Policy will constitute your acceptance of such changes. If we make material changes to this Policy, it will be notified here that it has been updated.